Orange County Government, Florida
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Orange County 311
About Orange County 311
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Orange County 311 provides a simple and convenient way for citizens to access the services that Orange County Government provides. Our Call Center Specialists receive and respond to citizen inquiries regarding a broad array of county services.

Orange County 311 is a telephone and self-serve web-based service that provides timely information, referrals and problem solving. We handle approximately 20,000 calls per month.

Orange County 311 Mission
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Our mission is to serve the citizens of Orange County with courteous, accurate, and efficient customer service.
What does Orange County 311 do?
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Orange County 311 staffs the call center with courteous specialists to answer questions, coordinate complaints, handle designated requests for services and solves problems related to Orange County Government. We also work with the community to enhance awareness of services offered to Orange County citizens through various fairs, festivals and expos scheduled in the area.
How do I reach Orange County 311?
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The hours of operations are 7 a.m. to 11 p.m. (Monday-Saturday), 9 a.m. to 5 p.m. (Sunday); except County holidays. Hours of operations may be extended due to disaster and emergency situations.

  • Simply dial 311 or (407) 836-3111.
    • Spanish operators and translators are available.
  • Via www.ocfl.net/311 for self-service form.
  • TTY (407) 836-4250



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