At this time, the Orange County Landfill and Porter Transfer Station will be open regular business hours the week of August 3, and the curbside collection schedule will not be impacted. Any adjustments to facility operating hours or the collection schedule due to Isaias will be announced here and on local and social media.

The following information will help families prepare for a storm and cope with the aftermath.

Follow local and social media—including Orange TV (OTV), Facebook, Twitter, YouTube, and OCFL Alert—for the latest advisories and special instructions from Orange County Government.

BEFORE AND DURING
STORM SEASON

Update account contact information as needed to receive important communications about Orange County Utilities services.

YARD WASTE

Routinely trim trees and remove dead branches to reduce debris and potential hazards. Please follow these guidelines to ensure collection:

  • Yard waste collection is limited to three cubic yards per household per week.
  • Place yard waste away from meters or utility boxes to avoid blocking service and maintenance access.
  • Use plastic bags or waterproof cans with tight-fitting lids and handles on the sides for collection. Cans and bags must be 50 gallons or less and weigh less than 60 pounds each when full.
  • Bundle limbs, palm fronds, and similar items into lengths of three feet or less then securely tie with string or twine. Limit each bundle to less than 60 pounds.
  • Cut stumps to three feet or less.
  • Do not mix yard waste with garbage.

WHEN A STORM WARNING IS ISSUED

Remove any outdoor items that may become projectiles due to high winds. Move empty garbage and recycling roll carts from the curb and secure any loose items, such as patio furniture and outdoor grills.

WATER

Prepare a minimum of one gallon of water per person per day for at least three days. Video – Hurricane Preparedness: Water Storage | Spanish

Sanitize bottles/containers and fill with tap water for drinking and cooking. Plastic bottles are recommended. Do not use bottles/containers that have held toxic substances. To sanitize the bathtub, use the following disinfection process, and then fill it with tap water:

    Mix one cup of unscented bleach* and one capful of liquid dish detergent in five gallons of water.

    Using the above mixture and a clean cloth, wash the bathtub thoroughly and rinse with clean tap water.

    *Use regular unscented 5.25% household bleach (see label). Never mix bleach with ammonia or any other cleaner. Wear rubber gloves and eye protection. Try not to breathe bleach fumes. Open windows and doors to get fresh air.

AFTER THE STORM

WATER

If your water service is disrupted, listen for instructions from Orange County Government on possible water disinfection requirements prior to using it for drinking, cooking, making ice, brushing teeth, or washing dishes. If directed to disinfect water, follow the directions below and continue until Orange County announces the water system is cleared (at least 48 hours) and safe to drink.

    Disinfecting Water After the Storm (only if advised)

    • Strain water through a clean cloth into a container to remove any sediment or floating matter. If water is clear, omit this step.
    • Use 10 drops of regular unscented 5.25% household bleach (see label) per gallon of water. Let this solution stand for 30 minutes.
    • After 30 minutes, there should be a slight chlorine odor; if not, repeat the process above and let stand for 15 minutes before using the water.

    Disinfecting Water by Heating (Boiling)

    • Strain water through a clean cloth into a container to remove any sediment or floating matter. If water is clear, omit this step.
    • Boil water VIGOROUSLY (rolling boil) for at least ONE FULL MINUTE.
    • To improve the taste, add a pinch of salt to each quart of boiled water or pour it back and forth from one clean container to another several times.

In areas where water systems are out, water tanker locations will be announced immediately after the storm passes.

WASTEWATER

During severe storm activity, widespread power outages may disable wastewater lift stations. If the power to a lift station is interrupted, sewer backups can result, which may cause overflows into streets and homes. During a severe storm, utility staff may not be able to respond to emergencies until winds have subsided to a safe level.

Especially in areas where the power is out, customers should minimize water use and postpone showering, clothes washing, and dish washing activities. In addition, if the bathtub was filled for storm preparedness, but the water was not needed, please reuse it where possible. If the water must be drained, please wait at least one day and do it gradually so as not to overwhelm the wastewater collection system.

Customer assistance through these actions will reduce the volume of wastewater entering pump stations, which will allow crews to more effectively complete their emergency operations activities and minimize sewer backups and overflows.

Even though the power in your neighborhood is restored, the power to a lift station may still be interrupted. To find out whether or not sewer service has been restored, please call Orange County Utilities Emergency Dispatch at 407-836-2777.

If aware or notified of severe flooding or damaged sewer lines, limit the use of water in the house to essential uses.

If plumbing fails, the Federal Emergency Management Agency (FEMA) suggests having the following items on hand to make an emergency toilet, if necessary, as a sanitary alternative: small empty can with tight lid, plastic bags for liners, disinfectant or bleach, and deodorizer.

CURBSIDE COLLECTION SERVICES

Household garbage collection is a priority, and regularly scheduled collection services will begin as soon as possible after the storm. Please follow the normal guidelines for residential curbside collection services. There may be some collection delays due to the large volume of household garbage and yard waste generated by the storm. Yard waste may be collected in limited quantities until the volume is reduced throughout the affected area.

Customers in unincorporated Orange County can call the Orange County Utilities Solid Waste Hotline at 407-836-6601 for more information.

Storm debris that does not meet the curbside yard waste collection guidelines will not be collected by the residential curbside collection service.

Contact Us

Orange County Utilities
9150 Curry Ford Road, 3rd Floor
Orlando, FL 32825

Emergency Dispatch: (407) 836-2777
Boil Water Hotline: (407) 254-9670
Solid Waste Division: (407) 836-6601
Water Division: (407) 254-9850
Water Reclamation Division: (407) 254-9680
Email: Utilities.Information@ocfl.net

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.