Learn to recognize fraud and how to avoid becoming a victim. We're on your side to provide the information you need and protection you deserve.
If you've been victimized, let us know about it today.
If you believe that you are a victim of unfair, deceptive, or illegal business practices, you may want to file a complaint. Please select the subject of your complaint from the below dropdown menu.
Automobile Repair Shops
Car and Boat Dealers
Car Rental
Construction-Licensed Contractors
Medical Service Providers
Retail Sales
Solar Panel Installation
Timeshares and Vacation Clubs
Towing (Orange County)
Towing (City of Orlando)
Other (not listed above)
TIMESHARE COMPLAINTS – The Orange County Consumer Protection Office does not have authority over timeshares/vacation clubs. Timeshare complaints should be directed to the Florida Dept. of Business & Professional Regulation, Division of Florida Condominiums, Timeshares, and Mobile Homes.
Make an attempt to speak with the business manager or owner. Many businesses are eager to resolve complaints and keep customers happy.
For complaints submitted to our office, it will be assigned to staff for review. Our office may then:
For complaints submitted to outside agencies, please contact the agency directly if you have any questions about its process.
While we are often able to assist consumers in resolving their disputes, our office does not:
If your complaint about a business is a civil dispute, you may wish to consult with an attorney regarding your legal remedies. If you have questions about hiring an attorney, you may call the Florida Bar at (850) 561-5600.
The Consumer Protection Office can provide speakers for your meetings and events. Topics we can provide information on include unfair business practices, fraud, professional licensing, and identity theft.
Please call (407) 836-4238 to request a speaker.
Neighborhood Services Division Orange County Consumer Protection 2450 33rd Street, 2nd Floor Orlando, FL 32839 Email: fraudhelp@ocfl.net Phone: (407) 836-3111 Fax: (407) 836-4233
All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.