9-1-1 Services & Information:
9-1-1 Administration is a unit of Orange County’s Information Systems and Services Division. The unit manages the implementation and maintenance of the Orange County’s 9-1-1 infrastructure, directing emergency calls to the 10 Public Safety
Answering Points (PSAPs).
Who We Serve:
Orange County’s enhanced 9-1-1 response system serves 1.4 million residents in 13 municipalities, including Apopka, Bay Lake, Belle Isle, Town of Eatonville, Edgewood, Lake Buena Vista, Maitland, Town of Oakland, Ocoee, Orlando, Town of
Windermere, Winter Garden and Winter Park.
International Visitors:
The universal emergency phone number in the U.S. is 9-1-1. Visitors planning a trip to the U.S. should check with their mobile service provider about emergency coverage and compatibility.
When to use 9-1-1 Services:
9-1-1 is the number to call to receive help from police, fire, or emergency medical services. A voice call to 9-1-1 is always the preferred way to access help in an emergency, a life threatening situation or to report a crime in progress.
You should only Text to 9-1-1 when a voice call is not a safe or viable option for the specific situation. Text to 9-1-1 should only be used for emergencies.
To better help 9-1-1 telecommunicators help you, remember these ABCs when you call for help:
| Answer the call taker’s questions
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Know your location. If you don’t know the exact address, provide the call taker with landmarks or cross streets. If you are in a building, be sure to give the floor or office number.
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| Be sure to stay on the line
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If you accidentally dial 9-1-1, stay on the line and let the call taker know. Hanging up will prompt 9-1-1 to call you back. A law enforcement officer will be dispatched if there is no answer or a busy signal.
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| Carefully follow instructions
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Until first responders arrive, the 9-1-1 call taker may provide you with instructions for keeping yourself or others safe.
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