• Keep all estimates, invoices, and other records even if there is no charge.
• Make sure the invoice states what work is warrantied.
• Keep a record of any verbal repair authorization.
• Go with your car to the shop to protect your rights.
• You lose legal rights if you stop payment on a credit card or check.

Get help with a repair shop problem by calling our Fraud Unit at (407) 836-2490 for Orange County transactions.

You can also contact the State Attorney in your area or call 1-800-435-7352 for the Florida Division of Consumer Services.

The Florida Motor Vehicle Repair Act, effective January 1, 1981, provides new rights for consumers who need to have a motor vehicle repaired.

Have questions? We have your answers.