Orange County Government, Florida

Open for Business

Orange County Permitting Services

Orange County Is Open For Business

Orange County is committed to the highest level of customer service for its Permitting Services. In 2011, Mayor Teresa Jacobs established a Permitting Services office by offering permitting activities from one central location - the Orange County Government Administration Center at 201 S. Rosalind Avenue in downtown Orlando. With many of the County divisions that review construction plans available in one location, Permitting Services offers customers a "one-stop shop" approach.

Also, throughout 2011 and 2012, the County completed two significant initiatives which will yield benefits for the citizens and contractors that do business with Orange County. First, Mayor Jacobs established the Regulatory Streamlining Task Force to review County permitting regulations and processes, with the goal of supporting job growth and economic development by eliminating duplicative regulations, reducing process times and improving customer service. The Regulatory Streamlining Task Force offered a number of recommendations to the Board of County Commissioners. The Mayor and the Board have already implemented many of the task force recommendations including a continued investment in technology, improved project tracking, and expanded customer services such as pre-application meetings. Many other recommendations will be implemented throughout 2013.

Mayor Jacobs’s commitment to customer service coincided with the Open for Business initiative led by MyRegion.org. This regional initiative focused on developing minimum standards of permitting across a geographic footprint that included seven counties and 86 cities. All seven counties, including Orange County, and twenty-four cities agreed on common permitting standards, including:

  • Customer Service
  • Offer Pre-Application Reviews
  • Minimize Cost
  • Ensure the Ombudsman Role
  • Time is of the Essence
  • Minimize Approval Steps
  • Process Improvements
  • Post Project Approval

Orange County's commitment to these principles is reflected in its Permitting Standards. These include service targets for project review, customer education, and employee training. Working with regional partners, Orange County will continue to investigate opportunities for consistent and streamlined permit applications.

Commitment

Permitting Services shares Mayor Jacobs’ mission to serve the citizens of Orange County and its guests and is guided by Orange County’s core values of fairness, strong work ethic, integrity, professionalism, excellence and innovation. Orange County is committed to effective and efficient permitting services demonstrated through initiatives such as the Regulatory Streamlining Task Force and Open for Business.

Our Permitting Services uses the latest technologies to deliver better services to customers at a lower cost and to enable access to high-quality digital government information and services anywhere, anytime. Applicants can view their project status and review comments through Orange County’s online Fast Track permitting system, and a Customer Service Team is available to help. Along with a new permitting system integrated with document management and GIS, development of online and electronic plans submittal and mobile inspection applications are underway.

Contact Us

Permitting Services Office

Email: PermittingServices@ocfl.net
Telephone: (407) 836-8181

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.