There are two ways to get connected:
Contact us at least three days before you need service.
About Your Deposit:
To start new service, please email DevelopTeam@ocfl.net with the following information:
Call (407) 836-5503 for questions regarding service at your commercial location.
Commercial Water Meter Installation:
Call Customer Service at (407) 836-5503 for an installation request or email us.
A late fee of 1.5% of the unpaid balance is assessed after the close of business on the due date of the bill. In order to avoid a late fee, payment must be received and processed into the billing system by the close of business on the due date. Please be timely to avoid this charge.
Any customer who has an outstanding balance for their utility services for 30 days or more shall have service discontinued until all charges are paid in full. The term "all charges" shall include, but not be limited to, past due charges, related service charges, deposits, applicable utility or public service taxes, and current charges.
We do not guarantee same day service since work is completed on a first-come, first-served basis. If your service is disconnected and you make a payment, we try our best to restore service the same day or no later than 8:00 p.m. the next business day. For more information, contact us by phone or email.
Let us know your stop date either on the web, by phone (web and phone options for home service only), or in writing. Provide us a forwarding address for your final bill. Request a refund of less than $10 by writing us. Otherwise, we donate your refund to Orange Cares 4 U, a charitable program to offer short-term utility bill assistance for the elderly, medically challenged, or any utility customer with a qualifying emergency.
Effective May 8, 2012, the Orange County Board of County Commissioners approved Resolution No. 2012-M-11 titled, “Billing Adjustments For Excessive Water Consumption.” It states in part that all customers with 5/8 x 3/4 inch meters and all residential customers regardless of meter size who experience unusually high water usage with a corresponding spike in their monthly water bill may be considered for a billing adjustment after:
It could be to your benefit to install a water irrigation meter if you receive water and wastewater services from us and you have an automated irrigation system; it can reduce your bill by not charging the higher wastewater rate for water used on your lawn.
Apply for a water irrigation meter with this application. After acquiring a plumbing permit, the application can be returned to the Utilities Customer Service Division. If paying by check, deposit the completed application and check in the drive-thru drop box at 9150 Curry Ford Road. If paying by credit card, email the completed application to DevelopTeam@ocfl.net or indicate you’ll be paying by card and deposit the completed application in the drive-thru drop box for follow-up by a customer service representative. Where available, use reclaimed water for irrigation.
Temporary service turn on/turn off Regular Business Hours – $12.00 Nonbusiness Hours – $17.00
Meter tampering/meter removal $41.00
Unauthorized connections Regular Business Hours – $350.00 Nonbusiness Hours – $361.00
Covered, obscured or inaccessible meters $37.00
Rereading meter for customer’s convenience $9.00
Distribution Trip Charge Regular Business Hours – $34.00 Nonbusiness Hours – $51.00
Dishonored Credit Card Fee $18.00
Returned Check Fees Checks between $0.00 and $50.00 – $25.00 Checks between $50.01 and $300.00 – $30.00 Checks $300.01 and greater – the greater of $40.00 or 5%
Orange County Utilities 9150 Curry Ford Road Orlando, FL 32825
Please send bill payments to: Orange County Utilities P.O. Box 105573Atlanta, GA 30348-5573 Phone: (407) 836-5515 Toll Free: (800) 626-1140 Telecommunications Relay Services for Hearing and Speech Disabilities: Dial 711 Email: Utilities.Information@ocfl.net
All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.